1. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and other major credit cards.

2. How long does shipping take?

• Domestic: 3–4 business days

• International: 7–20 business days

• Exact times depend on your location and shipping method.

3. Do you ship internationally?

Yes, we ship to many countries! Import duties/taxes may apply based on your location.

4. Can I return or exchange an item?

Yes, returns are accepted within 14 days if the item is unused and in original packaging. See our Refund & Returns Policy for details.

5. What if my item arrives damaged?

Please email us at admin@myshop9.com within 48 hours with photos, and we will arrange a replacement or refund.

6. Can I change or cancel my order?

You can cancel an order within 24 hours if it hasn’t been shipped. Contact us as soon as possible.

7. How can I track my order?

Once shipped, you will receive a tracking number via email.

8. Do you offer custom or personalized jewelry?

Yes! Contact us to discuss custom orders.

9. Do you offer gift wrapping?

Yes, we provide gift wrapping as an add-on at checkout.

10. How can I contact you?

You can reach us at admin@myshop9.com or through our Contact Us page.