Eligibility for Returns & Refunds

We want you to love your purchase! If you are not satisfied, you may request a return or refund under the following conditions:

• Return Window: Returns are accepted within 14 days of delivery.

• Condition: Items must be unused, undamaged, and in their original packaging.

• Non-Returnable Items:

  • Personalized or custom-made items

  • Items marked as “Final Sale”

• Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refund Process

• Once we receive and inspect your return, we will process your refund within 1–3 business days.

• Refunds will be issued to the original payment method.

• If your return is approved, a refund notification will be sent via email.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.

Cancellations

Orders can be canceled within 24 hours of purchase if they have not been shipped.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at admin@myshop9.com. We’re here to help!